1、Where can I buy our skincare?
Our skincare's products are available online onour skincare.com.
2、What are the accepted payments methods?
You can pay your orders through PayPal and with the main credit and prepaid cards such as: VISA, MasterCard, American Express, Discover, JCB and Diners.
3、Can I make online payments safely?
Yes. Paying by credit card on our skincare.com is safe and certified: confidential data are not processed by our servers or by our staff but only by the banking circuit and are not stored in any database, neither ours nor the bank's. The transaction takes place via a secure and encrypted connection.
4、Do the prices indicated on the our Skincare online shop include VAT?
Yes, all prices shown are inclusive of VAT.
5、What are the shipping costs and shipping times?
Delivery time is variable from 2 to 5 working days. All orders are processed and shipped on weekdays (Monday-Friday excluding holidays), depending on the availability of the product. Orders placed on Saturday and Sunday will not be processed until the following Monday. Shipping in Italy will take 2-3 working days. In some difficult-to-reach areas (for example high mountain and small islands) and during delicate periods delivery may take an additional 48 hours.
6、For international shipping, check directly when ordering the products.Do you ship worldwide?
Yes, we do.
7、How can I edit or cancel my order?
In the event of absence, the courier will contact the customer for a new delivery date to the indicated address or, if the customer wishes, to a different address.
8、Can I order a gift for someone and communicate it at the time of purchase?
Yes. On the checkout page there is the section "Add your message" where it will be possible to inform us that your order is a gift and where you can ask us to insert a particular message to send along with the products. Our team will take care of creating an ad hoc written note with your message and insert it in the package of the shipment.To receive special discounts, updates and invitations to our initiatives subscribe to our newsletter.
9、How can I make a return?
If a product purchased on the ourskincare.com site does not meet your expectations, you can return it within 14 days of delivery and you will be refunded the total amount.
Conditions to be respected for the right of return: the product must not be damaged; it must contain all the elements, such as caps, pumps; it must not have been used, not even partially; all packaging must be present.
To make the return, you must fill in the online form available in the section of the website:"Exercising of Withdrawal or Return procedure"within 14 days of delivery.
10、Why should I choose Our skincare?
Our skincare was born with the desire to create a collection of effective, natural and clean products, aimed at protecting the skin from the action of modern-day aggressors such as stress, climate changes, UV & blue lights and the increasingly widespread urban pollution. By choosing our skincare, you choose innovative, highly performing and anti-pollution formulas, able to make the most of the benefits of organic and natural raw materials, 100% Italian.
11、Does our skincare test on animals?
No. Our skincare is 100% cruelty free and vegan.
12、Is your packaging eco-friendly?
Yes. Our skincare commits every day to offering products that respect the environment and nature. Our packaging comes from Italy, reducing our ecological footprint. We have chosen all highly recyclable products for packaging like glass and paper. The plastic we use is recycled and our raw materials also come from organic agriculture, extracted with non-polluting methods, and obtained from renewable sources.
13、Where are your products made?
Our products are entirely made in Italy. Every part of the product represents an excellence of Made in Italy.
14、How can I choose the right skincare routine for my skin type?
Our skincare has dedicated a special section of the website for 5 different skin categories and their needs, recommending the most suitable skincare products for each. To visit thepage click here.